<html><head><title>Director of Data Science and Analytics - New York, NY</title></head>
<body><h2>Director of Data Science and Analytics - New York, NY</h2>
<div><h4 class="jobSectionHeader"><b>About The Position</b></h4>
<div><p>Glassbox is hiring a Director of Data Science and Analytics to lead our Global Business Insights team in this exciting growth phase of our Customer Experience Analytics business.
</p><p>You will lead our Analytics and Data Science efforts across the globe promoting Customer Experiences Analytics as well as supporting the customer’s leadership team with commercial insight.</p><p>
The ideal candidate will have excellent communication, organizational and project management skills to capably manage multiple task while working in a fast-paced SaaS environment.</p><p></p><br/>
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Key Responsibilities</p><p></p><br/>
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Manage the Global Business Insights and Analytics Team</p><p></p><br/>
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Helping the customers provide values of the Glassbox solution by providing analytics insights</p><p></p><br/>
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Play a key part in supporting the Pre-Sales cycle and Post-sales delivery<br/>
</p><p></p><p>Perform weekly and monthly management-level reports, synthesized from numerous sources, focused on actionable data<br/>
</p><p></p><p>Identify key success indicators and determine best practices for measurement and reporting</p><p></p><br/>
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Use analytics to create concepts, justify business cases and manage the implementation of improvements to the web and mobile experience<br/>
</p><p></p><p>Collaborate with various interfaces in the organization, providing customer feedback and recommendations on continued development of the product</p>
</div><h4 class="jobSectionHeader"><b>Requirements</b></h4>
<div><ul><li>8+ years’ experience in an analytical role (digital customer analytics, web analytics, consulting)</li><li>Deep understanding of digital channels technologies (web and mobile) and the customers experience while using them</li><li>Expert ability with Adobe, Tealeaf, Clicktale, SQL, Python, or other customer experience management tool</li><li>Excellent analytical skills including problem solving, attention to detail and clear communication of complex results</li><li>Proven ability to work with the processes and technologies of large datasets</li><li>Management Experience: High level people skills (successfully managed a team of analysts) and communication skills (successfully influenced across all levels/functions)</li><li>Deliver insights using creativity, pragmatism and out of the box thinking</li><li>An independent thinker, confident to serve as the voice of the customers</li><li>Proactive approach with hands on / can-do mindset</li><li>Ability to thrive in a global start up work environment</li><li>Travel will be required</li></ul></div></div></body>
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